Rédaction Administrative
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Course Content
Module 1 : Fondement de la rédaction administrative
1-Principes de base
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2- Analyse du contexte communicationnel
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3- Identification des destinataires et adaptation du message
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4- Normes typographiques et de présentation
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5- Révision des règles grammaticales et syntaxiques
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Module 2 : La correspondance administrative
1.Structure de la lettre administrative
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2• Formules d’appel et de politesse
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3• Tons et registres selon les situations
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4• Gestion des demandes, réclamations et réponses
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5• Correspondance électronique professionnelle
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Module 3 : Documents internes
1• Notes de service et mémorandums
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2• Procès-verbaux et comptes rendus
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3• Directives et instructions
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4• Rapports d’activité et de synthèse
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Module 4 : Rapports et documents analytiques
1• Structure du rapport administratif
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2• Techniques de recherche et de documentation
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3• Présentation des données et des recommandations
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4• Rapports d’expertise et d’évaluation
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5• Synthèses et résumés exécutifs
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